The customer can also access this link by logging into your account and clicking on the menu “Order history”, available on the homepage of the customer account. By clicking on the details of an order, all the information on it will be made available to you, including the link mentioned above.
Try to follow up on the online order on receipt of the shipment confirmation e-mail may not return any results. The shipping information may take up to 24 hours, counted the dispatch of confirmation of receipt, to be updated on the website without carrier that can be relied upon to TEMOSONLINE.
Orders are delivered Monday through Friday, except for local or national holidays, at the address that the client indicates to perform the same.
The client be shipped wherever you want (except to PO). Simply to provide the address where will be present between 9am and 18h of the day designated for delivery. It will be a delivery attempt made at the address given by the customer, by a courier of the chosen shipping service.
Warning: You can not choose a time-specific delivery, given that it is conditioned by the relay route on the day of delivery, the same being defined by the shuttle service.
The provision of an incorrect or incomplete delivery address may involve the return of the order to TEMOSONLINE and lead to additional costs for the customer, so it is recommended that this be sure always that the delivery address indicated when the order of registration is actually correct and complete. Once registered the order, you can not change the delivery address or the data indicated billing.
The customer is responsible for at the time of order receipt check that it does not present any damage caused by transport, only after this analysis must sign the receipt of the order document is in good condition. If the order is found with visible damage, you’ll need to drill down on the appropriate document that provides the carrier to sign, so that the TEMOSONLINE can activate legal means to power it be paid damages the goods.
ATTENTION: when receiving the order, as mentioned above, you should check the state in which it is located, but as the document of the carrier, it is extremely important to verify that this is damaged is not allowed to open the package before it is signed or mashed. If so, the document should indicate that the goods are damaged. Never mention “damaged package”, but “damaged goods”, as the only way to will be possible for the insurer to compensate the dispute.
If the order is damaged and have indicated in the document the carrier that the goods are damaged, please send as soon as possible an email to TEMOSONLINE informing the occurrence, via email: firstname.lastname@example.org.
TEMOSONLINE offers the following delivery services:
The order will be sent to the address selected in the registration of the same.
In case of absence in the delivery address, a warning to the recipient indicating the nearest collection point of delivery address will be left. The recipient will have five days to make the lifting of the order. After this deadline, the order will be returned to TEMOSONLINE.
Once issued your order, we guarantee a delivery time of up to two business days, unless the delivery address is in a remote area. In this case, the delivery time will be 3-4 business days.
Once your order is shipped, we guarantee a delivery time of up to 3 to 4 business days, unless the delivery address is in a remote area. In that case, the delivery time will be 6 to 8 business days.
Shipping costs are calculated automatically by our system and depend on the following factors:
- total order weight;
- order value (shipping is free for orders worth more than € 49 in Portugal and € 149 elsewhere)
Delivery fees are automatically updated as the customer adds items to the shopping cart.