Terms and Conditions

The access and navigation in this site are subject to these General Terms and Conditions of Use, which are part of the General Conditions of Sale Online Store www.temosonline.com and Privacy Policy and Data Protection presented by the commercial company Temosonline Lda. NIPC 513755195, headquartered in St. Sebastian Street, 589, Lijó, 4750-542 Barcelos, Portugal, hereinafter TEMOSONLINE.

Introduction

Sales made through the online store www.temosonline.com imply the acceptance by the customer, the Terms and conditions that are established in compliance with the legislation applicable to the e-commerce sector.

The TEMOSONLINE reserves, however, the right to change these Terms and Conditions without notice, being obligated to publish any changes to this site.

The TEMOSONLINE is not responsible for any facts arising from the unavailability of the site, whatever its duration, and reserves also the right to restrict access to some areas of the site for technical reasons or to fulfill obligations cool.

Object

These Terms and Conditions of use seek the definition of access to and conditions of navigation on the site by the customer wishing to make purchases at the online store. The Terms and Conditions are intended to regulate the terms of operation of commercial transactions between the Customer and TEMOSONLINE. The Privacy Policy and Data Protection aims to identify the privacy protection measures with regard to the processing of personal data and on the free movement of natural persons data, including custom management tools of personal data provided by customers.

Personal data

The TEMOSONLINE reaffirms its data protection commitment of its customers and visitors of this site. Thus, in compliance with the Data Protection General Regulation (RGPD - Regulation [EU] 2016/679 of the European Parliament and of the Council of 27 April 2016) on the protection of individuals with regard to processing of personal data and on the free movement of such data, TEMOSONLINE revised the Terms and Conditions of use of the online store, as well as its Privacy Policy. The new wording of these texts will enter into force on 25 May 2018.

I - Terms and Conditions

1.1. Order and Purchase Process

By thinking about the convenience of our customers, TEMOSONLINE offers multiple payment methods, practical and without bureaucracy.

Credit card

The customer can pay by credit card and enjoy the benefits of liquidity and payment terms that your bank offers.

All transactions on our website are secure.

Payment is made through STRIPE entity, a safe partner entity that processes our payments by credit card and does not involve the payment of any fee by the customer.

Is it safe to make a payment online with my credit card?

The TEMOSONLINE uses a sophisticated detection engine and prevention indicators of fraud measures. Through this solution, you can verify the authenticity of online payments made, safeguarding at the same time, integrity and customer data security, as well as their identification.

This security is made possible by the SSL (Secure Socket Layer), which encrypts communications produced between the customer's computer and our server so that they can not be intercepted. As such, the TEMOSONLINE reserves the right to refuse payment of an order for a transaction to be considered unlawful. Any and all activities deemed illegal shall, immediately reported to the competent authoritiesg . .

How do I pay by credit card?

After selecting the option at the checkout for payment by credit card page, the customer must indicate the necessary data from your credit card, including the number, expiration date and the security code on it. By clicking "Buy", the client will validate the credit card.

If the payment is declined, a message to the client indicating the error will appear. In these situations, we suggest the customer to try again and, if the problem persists, we recommend that you contact your bank or the issuer of the credit card for more information.

Once made the payment, the amount will be debited from the customer's credit card account. If, for some reason, it appears necessary to proceed to the cancellation of all or part of the order, the corresponding amount will be refunded within five business days. The transaction will be reflected in the customer's card statement at the end of three working days from the date it was made.

Warning: The payments are always made in euros, even when prices are shown in other currencies. Some banks may charge exchange rates. The TEMOSONLINE is totally oblivious to this fact and assumes no responsibility for it.

PayPal

This is one of the most used methods of payment in Portugal. It is a practical and safe way to do your shopping payments over the Internet.


How does PayPal work?

  • Select PayPal at checkout for payment.
  • Log in to your Paypal account. No need to share data from your credit card or fill huge form. You only need your email address and PayPal password to complete your purchase.
  • Follow all the steps to make the payment, after that, your purchase is complete.

For more information on this payment method, visit www.paypal.com.

Note: TEMOSONLINE does not save any data PayPal customer account login.

1.2. Delivery Process

Once issued the order, the customer will receive an e-mail confirmation the number of sending and assigned a link so you can make the following order on the carrier's website.

The customer can also access this link by logging into your account and clicking on the menu "Order history", available on the homepage of the customer account. By clicking on the details of an order, all the information on it will be made available to you, including the link mentioned above.

Try to follow up on the online order on receipt of the shipment confirmation e-mail may not return any results. The shipping information may take up to 24 hours, counted the dispatch of confirmation of receipt, to be updated on the website without carrier that can be relied upon to TEMOSONLINE.

Orders are delivered Monday through Friday, except for local or national holidays, at the address that the client indicates to perform the same.

The client be shipped wherever you want (except to PO). Simply to provide the address where will be present between 9am and 18h of the day designated for delivery. It will be a delivery attempt made at the address given by the customer, by a courier of the chosen shipping service.

Warning: You can not choose a time-specific delivery, given that it is conditioned by the relay route on the day of delivery, the same being defined by the shuttle service.

The provision of an incorrect or incomplete delivery address may involve the return of the order to TEMOSONLINE and lead to additional costs for the customer, so it is recommended that this be sure always that the delivery address indicated when the order of registration is actually correct and complete. Once registered the order, you can not change the delivery address or the data indicated billing.

Order Reception

The customer is responsible for at the time of order receipt check that it does not present any damage caused by transport, only after this analysis must sign the receipt of the order document is in good condition. If the order is found with visible damage, you'll need to drill down on the appropriate document that provides the carrier to sign, so that the TEMOSONLINE can activate legal means to power it be paid damages the goods.

ATTENTION: when receiving the order, as mentioned above, you should check the state in which it is located, but as the document of the carrier, it is extremely important to verify that this is damaged is not allowed to open the package before it is signed or mashed. If so, the document should indicate that the goods are damaged. Never mention "damaged package", but "damaged goods", as the only way to will be possible for the insurer to compensate the dispute.

If the order is damaged and have indicated in the document the carrier that the goods are damaged, please send as soon as possible an email to TEMOSONLINE informing the occurrence, via email: geral@temosonline.com.

Delivery services

TEMOSONLINE offers the following delivery services:

Dachser

The order will be sent to the address selected in the registration of the same.

In case of absence in the delivery address, a warning to the recipient indicating the nearest collection point of delivery address will be left. The recipient will have five days to make the lifting of the order. After this deadline, the order will be returned to TEMOSONLINE.

1.3. Delivery times

Portugal

Once issued your order, we guarantee a delivery time of up to two business days, unless the delivery address is in a remote area. In this case, the delivery time will be 3-4 business days.

Other countries

Once your order is shipped, we guarantee a delivery time of up to 3 to 4 business days, unless the delivery address is in a remote area. In that case, the delivery time will be 6 to 8 business days.

1.4. Shipping cost

Shipping costs are calculated automatically by our system and depend on the following factors:

  • total order weight;
  • order value (shipping is free for orders worth more than € 49 in Portugal and € 149 elsewhere)

Delivery fees are automatically updated as the customer adds items to the shopping cart.

1.5. Order cancellation

The client may only cancel your order if it has not yet been paid and is not yet processing. If so, you should contact directly with the TEMOSONLINE in order to request cancellation.

1.6. Returns and Exchanges Process

Returns

If customers wish to return one or more items, you can do so within 30 days of receipt of the order, provided that the products are intact, sealed, complete with all accessories and manuals, in the original packaging, which can not be altered or damaged. 

To exercise your right of return, the customer should contact TEMOSONLINE, specify the order number, description or reference (s) product (s) you want to return and what form of reimbursement you want. Reimbursement may be made through the original payment method.

The customer will also have to take into account whether the product you want to return was acquired as part of any promotional campaign and therefore, benefited from any product offering. If you have been the case, you must return not only the product in question, but also the offer that was assigned to your purchase. Both products must comply with the above guidelines.

The (s) article (s) should be sent to the following address:

TEMOSONLINE LDA. 
Travessa do Sobreiro, 29, Rio Côvo (Sta. Eugénia) 4755-474 Barcelos, Portugal

The return of incomplete or damaged products as well as products without packaging or products with signs of having been used will not be accepted.

If any article is rececionado the above conditions, the customer will lose the right to be refunded and will take 10 days to collect (s) article (s) in the above facilities supporting the collection costs.

Exchanges

The customer must make the return of the (s) Article (s) requesting the appropriate refund and make a new purchase. The entire return process is fully described in "Returns”.

Methods of reimbursement

The TEMOSONLINE will endeavor to refund the customer quickly, safeguarding, however, a maximum of 15 days of receipt of the return in the warehouse above.

If the payment was made by credit card, the refund will be made on the card and will appear on the next statement of it. *

If payment has been made by PayPal, the refund will be credited to their account PayPal and is available immediately. *

If payment has been made in the collection or ATM, will request the customer to provide the bank account details to which you want the refund amount to be transferred. *

* The above mentioned payment methods may not be available for all countries. To find out what payment methods available to the client in the country, read the information provided above under "Payment Methods."

Return costs

SeBeing notified TEMOSONLINE and confirming an error occurred in the product (s) (s) issued (s) or product shipment (s) defective, the TEMOSONLINE bear the costs of return through the collection, delivery address, (s) of product (s) concerned. Thus, a developer TEMOSONLINE will contact the customer to schedule such collection and to provide any further information on this topic.

If the customer chooses to make the return of demand for an alternative means, the costs of this return will be borne by themselves.

1.7. Warranty

All products sold benefit from an assurance of conformity for a period of 24 months from the date of purchase, subject to the applicable statutory warranties.

Should a malfunction (s) product (s) purchased (s) before starting the process of collecting (s) item (s) to analyze the problem, we will first try to find solution to the distance by placing one of our technicians qualified in contact with the customer. The (s) article (s) will be sent to our analysis in situations the conclusion that you can not solve the problem remotely.

It can only be the product warranty after analyzed by us and made the final report that the product has a manufacturing defect. In warranty drive if TEMOSONLINE comply with all their obligations under the law governing the guarantees at European level, acting accordingly, repairing or replacing defective products at no cost to the customer.

The cost of sending the material to the TEMOSONLINE can inspect the product are the sole responsibility of the customer.

Whatever related to your product problem, it is necessary to send the product along a copy of the invoice and the fulfillment of the fault form which can be downloaded by clicking the image below:

The TEMOSONLINE review the article in question in order to confirm the actual warranty claims by the customer, the exclusion of all situations that result prove, inter alia, of:

  • Products altered or damaged by failure in installation or handling, or other such as burns, repair attempts by water infiltration oxidation, mechanical breakage in the circuit and / or components;
  • Products which have aluminum oxidation, color or damaged oxidized steel, from plants that are at a distance less than 300m from the sea coast, suffering currents wiper or contact with acid products or salitra;
  • Abuse, intentional damage or negligent damage by the customer;
  • Unable to prove the fault or defect indicated by the client;
  • All situations that are detected as fraud attempts.

Products that are out of production or obsolete will be replaced by others with similar characteristics.

Items out of warranty will be repaired or replaced with new, after acceptance by the customer, and the costs will be charged based on the existing price table. If you do not accept the cost, the article return to the client. The shipping costs and analysis of the damage will be paid by the customer. Once the products reach the technical services without fault indication will be charged the full and deep analysis service for the detection of possible malfunctions.

TEMOSONLINE assumes no liability for any extra costs incurred by the customer in contracting additional services to perform this work. If you do not have any technical knowledge to apply these components, you should mention this as soon as possible so that TEMOSONLINE can perform the proper procedures.

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